Shipping policy

Shipping Policy

Effective Date: 1/8/2025

At Storch Products Co Inc., we are committed to providing reliable and efficient shipping services for all orders. This Shipping Policy outlines how we handle shipping and delivery to ensure a seamless experience.

1. Processing Time

Orders are typically processed within 1-2 business days of payment receipt.

Custom or made-to-order items may require additional processing time, which will be communicated during the order process.

2. Shipping Methods and Carriers

We offer several shipping options, including Standard, Expedited, and Overnight Shipping, through trusted carriers such as UPS, USPS, and FedEx.

The shipping method and carrier will be selected based on your preference during checkout.

3. Shipping Rates

Shipping costs are calculated based on the total weight and dimensions of your order, as well as the shipping destination.

Exact shipping charges will be displayed during the checkout process.

4. Delivery Timeframes

Standard shipping typically takes 3-7 business days for delivery within the continental United States.

Expedited and overnight shipping options are available for faster delivery.

Delivery times may vary based on location, carrier, and external factors (e.g., weather, holidays).

5. Shipping Locations

We ship to all 50 states in the U.S., including Alaska and Hawaii.

International shipping is available to select countries; additional fees and delivery times may apply.

6. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information.

Use the tracking number provided to monitor the delivery status of your order.

7. Shipping Issues

Incorrect or Incomplete Addresses

Please ensure that your shipping address is complete and accurate.

Storch Products Co Inc. is not responsible for delays or returns caused by incorrect addresses provided by the customer.

Orders returned due to an incorrect or incomplete address will be refunded for the product value, minus shipping and return fees.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately at shipping@storchmagnetics.com or call 734-591-2200.

Retain all packaging materials and documentation for inspection by the carrier.

We will work with the carrier to resolve the issue and may offer a replacement or refund, as appropriate.

8. International Shipping

International orders may be subject to customs duties, taxes, and import fees. These are the responsibility of the customer.

Ensure that all required documentation, such as VAT/Tax ID or EORI numbers, is provided at the time of purchase to avoid delays.

9. Custom and Oversized Orders

Custom products or oversized items may have special shipping requirements.

Additional charges and extended delivery times may apply. We will provide details during the order process.

10. Weather and Holiday Delays

Shipping times may be affected by severe weather conditions or holiday surges.

While we strive to meet estimated delivery dates, delays caused by such factors are outside our control.

11. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us:

Email: shipping@storchmagnetics.com

Phone: 734-591-2200

Address: Storch Products Co Inc., 11827 Globe Street, Livonia, MI 48150